Before you Start

Who can use this feature?

Users on any plan have access to free email support.

Pro Plan: First reply within 1 business day
Advanced Plan: First reply within 1 – 2 business days
Basic Plan: First reply within 3 – 5 business days

 

Datico offers support for all our users! We currently provide email-based support which we’ve found to be most effective for a number of reasons.

It’s easy for our support team to triage conversations and get them to the right people quickly. This helps us get you the answers you need so you can get back to designing It’s also easy for users to attach files, videos, and screenshots that our support team might need for troubleshooting more complicated issues.

When you need us, we’re here to help.

Contact Datico support via the help widget from anywhere in Datico.

You can also send an email to support@datico.com.

In this article, we’ll answer some common questions about how support works at Datico and what you can expect.

What are Datico’s support hours?

Support hours

Monday through Friday 9am – 5pm ( PST)

Monday through Friday 9am – 5pm ( CET / UTC +01)

Does Datico offer support on the weekends?

Currently we do not offer support on the weekends for general product questions. However, we do have systems and processes in place such that in the case of an emergency, like a service interruption, our team will be notified. We’ll have “all hands on deck” to resolve the situation.

When can I expect a response?

How quickly you will hear back from us depends on your plan type.

We prioritize conversations with any blockers or urgent issues. We do prioritize support for users on our Organization and Professional plans. Users on our Basic plan may wait a bit longer to hear from us.

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